What it takes to be support manager for one of the best rated support at Envato and how to keep each and every customer happy? It is a tough task, but it seems that Rohan from WPBakery knows the secret. Lately we had a talk with one of our support managers, Rohan Khandeparkar, about his experience as a support manager, personal life and the secrets of being great support manager.
WPBakery Page Builder has been around the market for 3+ years, during this period of time we, all together, managed to create a strong community which does share knowledge and feature requests. Because of it, WPBakery Page Builder has been on top of all it’s competitors and always offered users up to date functionality. Within those 3 years we established Knowledge Base, Google group for developers, Video Academy and Support system. But there was a thing that we missed over the period – an offline event/meetup.
Its been a while since WPBakery Page Builder is regularly backed up by premium class add-ons. 50+ add-ons can now be easily obtained in order to enhance your WPBakery Page Builder. While few developers have one add-on, others got themselves deep into the business of WPBakery Page Builder and are offering 5+ different add-ons and even function rich bundles. Those add-ons are regular guests in CodeCanyon weekly item top and generate huge amounts of sales and revenue.
In recent days, we had an opportunity to review ThemeForest themes which are backed up by WPBakery Page Builder to see how we actually helped theme authors to raise their sales. According to rough estimates, it seems that themes with WPBakery Page Builder as a part of their package has given their authors around $1 200 000 in total earnings since our first version of VC. Taking this into account we decided to dig a little bit deeper to see the exact success story of the particular author as an insight to our potential and existing customers.