Offering top quality support has always been one of the most important rules at WPBakery and WPBakery Page Builder. We believe that support is not only about opening support ticket, in fact this should be the last instance you refer to in case of failing to find necessary information. During years of development we managed to create a comprehensive Knowledge Base with ‘FAQ’ to help our customers handle their issues instantly. However we felt that support portal and knowledge base are apart from one another and experience collected in knowledge base is not used properly. Another concern was related to the lack of license management process which allowed customers easily manipulate with their licenses on their own. But things are about to change …
We are launching new Support Portal which offers brand new experience for our customers, developers and everyone else related to WPBakery Page Builder and WPBakery.
There are cases when the answer to your question is just right around the corner – all you had to do is search a little bit. However it is fully understood that you do not want to look for solution – it has to come to you instead. We believe that most of the questions can be solved automatically without opening support ticket.
Taking this into account we are presenting scenario mechanism based on knowledge base, support team experience and data analysis. New mechanism will help you track cause of your issue with just a few clicks and solve it in no time. You will also have an option to participate and improve scenario mechanism by leaving your feedback which is much appreciated and helps us offering better experience in future.
One of the most wonderful things is that there are no restrictions on accessing scenarios. We do care about each and every WPBakery Page Builder user out there. If you got WPBakery Page Builder within a theme you can still use scenarios to find possible solution for your problems and we are sure – it will help you a lot.
New Support Portal offers users easy way to manage their licenses. Now you can easily access your licenses and domains links with activated licenses. You can deactivate license on specific domain in case WPBakery Page Builder is not presented there any more. This means you do not have to wait for support agent to handle your support request for deactivation of license – you can do everything by yourself in few seconds. All you have to do is check your licenses, find the one you wish to deactivate and approve it.
Moreover, with new Support Portal in place you can easily track your support period and ensure it stays up to date – you never know when you may require some help from our friendly and professional support team.
Future of Support Portal
This is just a first phase of Support Portal development as there are more tasks scheduled already. What to expect? We are looking into completely merging Support Portal and our Knowledge Base for even better customer experience. There are also few other handy features for developers in mind. All this will surely push Support Portal towards our goal – becoming a one stop resource for every WPBakery Page Builder user.